Shipping Policy
What to Do If Your Order Is Damaged or Missing Items
At BlowOx, we take pride in the quality of our products and packaging. Every shipment is carefully classified, packaged, and labeled in compliance with applicable regulations to ensure it arrives in excellent condition. However, once the order is signed for at the delivery point, the shipment becomes your property, and our liability ends. To help protect yourself from loss or damage, please follow these steps:
Inspect Your Shipment Upon Delivery
- Before Signing: Thoroughly inspect your order for any signs of damage or missing items before signing the delivery receipt.
- Report Issues Immediately: Note any visible damage or missing pieces on the delivery receipt while the driver is still present (e.g., “1 carton damaged” or “1 carton missing”).
- Obtain Documentation: Ensure you get a copy of the signed delivery receipt with the damage or loss notation clearly stated.
- Take Photos: If possible, take clear pictures of the damaged items and the packaging. Keep all packaging materials until the issue is resolved.
- Contact Customer Service: Reach out to BlowOx Customer Service immediately at [Your Contact Number] or [Your Email Address] with all relevant details, including photos and documentation.
Important Notes
- If damage or missing items are not noted at the time of delivery, any claims must be made directly between you and the freight carrier. In such cases, any replacement of products will be at your own cost.
- For assistance with shipping-related concerns, our customer support team is here to help guide you through the process.
Your satisfaction is our priority, and we’re committed to ensuring your order arrives in perfect condition. Thank you for choosing BlowOx!